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Conditions

All purchases made in the online store at https://camperas.pt are subject to Portuguese legislation.
Camperas accepts exchanges / returns of articles, within the aforementioned deadlines.
For an exchange / return, the item must be delivered in its perfect condition (without being used, washed or with odors), in the same way as it was sold and accompanied by its invoice, labels, box, etc.
There are no exchanges / returns of altered, washed, used, or otherwise damaged articles due to misuse.
Camperas is not responsible for the misuse of its articles, nor for the incorrect maintenance of themselves. We suggest you always check the page: Maintenance and Use Instructions .
Before each purchase, we also suggest that you consult the Sizes Guide page, so that you can make the most informed purchase possible. The customer support team will be happy to assist you if you have any questions.
In accordance with Law no. 24/2014 of February 14, in the exchanges / returns made in the online store , the customer has 14 days in a row, after receiving the order at the address chosen by the customer, to be able to make it.
The reasons why customers can request an exchange or return, in the period mentioned above are the following:

  1. The article is too big
  2. The article is too small
  3. I do not like the model
  4. I'v e changed my mind
  5. The article is not as I imagined *
  6. I've received the wrong article **

If the return is due by defect of one of the articles, please refer to the Defects section.
The item is exchanged using carrier / courier, we do not make reservations and for this reason, the item will only go out of stock at the time the exchange takes place. The exchange will only take place when we receive the item at our premises and it successfully passes our quality control.
The online store team undertakes to respond to the customer within two business days after receiving the item in our facilities.

Exchanges and Returns Procedure

Exchanges:

Once the article reaches our studio and passes our quality control successfully, we will contact you by email to let you know if the item you have chosen to exchange is available. If so, we will soon send our IBAN to pay shipping costs and the difference of values between articles (if the chosen model is more expensive than the previous one). Once we receive your proof of payment, the new item will be sent to the address you indicated previously. If the chosen model is cheaper than the previous one, a bank transfer will be made to IBAN indicated by the customer. If the chosen item is already sold out at the time of the exchange, you can choose other items available for immediate purchase on our website.

Returns:

As soon as the article reaches our studio, it will be submitted to Camperas quality control and, if it passes successfully, the article value return will be made by the same method of payment with which the customer placed the order. The returns have a period of 2 weeks to be made, after receipt of the article in the atelier Camperas.
When the exchanges are sent outside the European Union, Camperas is not responsible for delays and customs costs. These are the responsibility of the customer.

How to make exchanges / returns online?

  1. Send an e-mail message to apoioclientes@camperas.pt with the following info:
  • Full name;
  • E-mail address;
  • Telephone or Mobile no.;
  • Post address where you want to receive the new item;
  • Invoice No. and Date;
  • Article's reference no. and size that you wish to return;
  • New article's reference no. and size or the article's value, if you prefer to get your money back
  • Delivery method for the new article: by post or pick-up at Free Pick-up point.
  1. Send the return article to the following postal address: Atelier Camperas, Rua Vereador António Dores Ferro, 3 - 2.º Esq.º 7800-850 Beja - Portugal. Attach the correspondent invoice. In alternative, you may hand it over on our Free Pick-up Point, presenting the correspondent invoice.

Defects

If an item you have purchased is defective, we apologize right away. Camperas makes no arrangements unless it is confirmed to be a manufacturing defect. Camperas undertakes to return the value of the article to customers.
Camperas is not responsible for the misuse of its articles or for the incorrect maintenance of the same.
If the arrangement is not possible, your article is defective you may proceed to return it by carrier / courier, the procedure being as follows:

  1. Send an e-mail message to apoioclientes@camperas.pt with the following info:
  • Full name;
  • E-mail address;
  • Telephone or Mobile No.;
  • Invoice No. and Date;
  • Article's reference no. and size;
  • Defect description;
  • Clear and sharp photos of the defect.

The photos sent and the description of the defect will be analyzed by the quality control team. If a manufacturing defect is found, the Customer Support team will contact the customer to have the item shipped to our premises (without any costs). Upon receipt of the item at our facility, the defect will be reviewed again by our quality control team, who will contact the customer within 4 business days. If it is confirmed to be a manufacturing defect, the Customer Support team will inform the estimated time for the arrangement or, if applicable, the return of the amount paid for the article. If it is confirmed that the defect was due to misuse of the customer, Camperas does not accept the return, nor does it proceed with the arrangement. The return of the article in question is the responsibility of the customer.

Please note:
*The photos should be taken in high definition in order to reproduce in detail each of the product's defects. You can find differences in the products in which the raw material itself and its manufacturing process influence the final result. The stamping position may vary within the same model.
** If you receive the wrong item, we apologize for the inconvenience and welcome you for contacting our customer support team as soon as possible: apoioclientes@camperas.pt or +351 964 938 245, so that we can rectify the situation. (Customer Support hours: Monday to Friday from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m.)